Contact — Questions, Corrections and Partnership Enquiries
What You Can Contact Us About
We read everything that arrives. The messages that help this site most fall into a few categories:
- Questions about a review — anything unclear about a rating, a bonus calculation or a withdrawal-time figure we published.
- Outdated information — if Casino Alpha has changed its wagering requirement or Casino Beta its withdrawal cap and our table still shows the old value, tell us; corrections are processed first.
- Casino suggestions — a licensed operator you think we should test. Include the licence number if you have it; unlicensed brands are not reviewed.
- Partnership and business enquiries — affiliate programme managers and operators. Note that commercial agreements never influence scores or ranking positions.
We cannot resolve disputes with operators on your behalf — for payout complaints, use the dispute-resolution body named in the operator’s terms or the regulator’s complaints desk.
Email Addresses by Enquiry Type
Writing to the right inbox is the fastest route to an answer:
| Enquiry type | Address | Goes to |
|---|---|---|
| General questions | info@example.com | Editorial assistant |
| Corrections & review feedback | editorial@example.com | Lead reviewer |
| Partnerships & business | partnerships@example.com | Commercial team |
Please include the page URL you are writing about and, for corrections, a link to the operator’s page showing the current term.
Response Times
Our commitment: a substantive reply — not an auto-acknowledgement — within 48 hours on business days.
| Message type | Typical response | What happens next |
|---|---|---|
| Factual correction | Within 24 h | Term re-verified at the source, page updated, last-updated date refreshed |
| General question | Within 48 h | Answer from the team member who tested the operator |
| Casino suggestion | Within 48 h | Licence check first; review scheduled if the operator qualifies |
| Partnership enquiry | 2–5 business days | Forwarded to the commercial team, separate from editorial |
Need Help With Gambling? Get Support Now
- [National helpline placeholder]24/7 phone and live chat for players and their families
- [Self-exclusion scheme placeholder]One registration blocks every operator licensed in your jurisdiction
- [Safer-gambling charity placeholder]Self-assessment tools, information and local support groups
More tools, warning signs and organisations are described on our responsible gambling page. The generated site must link the official bodies for its target market (e.g. giocaresponsabile.it for Italy, BZgA / spielen-mit-verantwortung.de for Germany).